HBD has been producing items in China for over 25 years. Combined with our US-design and manufacturing, this has given HBD enormous flexibility. 

The current environment is obviously challenging and stressful. Much is beyond our control.  However, by monitoring both Chinese and expatriate blogs and talking daily to our Chinese partners, we have worked hard to minimize the coronavirus impact.

Specifically, we have done the following:

• HBD, as always, increased its shipments before the Lunar New Year. We received four containers in February.
• HBD has moved some production to Taiwan.
• HBD has moved production of less labor-intensive items back to our US factory.
• HBD was able to ramp up production oversees quickly as our manufacturing partners were some of the first to resume production after the quarantine period. 

We have most items in stock, and we expect shipments to resume from oversees in the next week. The size of our inventory plus our US capacity enables us to minimize disruptions to our supply chain.

We have one import request of our valued customers. In order to continue as smoothly as possible, and to mitigate further disruptions from the coronavirus, we ask that you give us an idea of your needs as far in advance as you are able. The more we know and are able to plan, the greater our chance to satisfy your needs without disruption. 

What lessons have we learned? It’s still too early to tell. We’ll leave the health aspects to the experts. We suspect, though, it may be years before they really know the coronavirus’s seriousness, characteristics, and whether it is seasonal. 

One important thing we think we HAVE learned: China is not nearly a first-world country, and much of the disease’s severity stems from, not despite, China’s form of government. Corruption, secrecy, lack of basic preparedness, and buck-passing have characterized the Chinese response. Their authoritarian form of government encourages these responses. 

Democracy is often messy. In the end, though, it gets the best results. 

Thanks for your loyal support. We will keep you posted as we have more information to share. 

Hospital bags are bags with a protective flap that inhibits the spread of microbes. They were invented and patented in the 1960’s by the Hartford Self-Closing Bag Co. (HARCO). HARCO’s president, Peggy Baviar, known to everyone as “Peggy B”, was a constant fixture at shows, sticking embroidered bees on every bag she sewed.

Peggy B. sold the company in the late 1970’s, and that company sold it to HBD in 1981, which is when Beline Products started. Beline has since become the leading independent provider of hospital bags.

Hospital bags were originally made of bias cotton or poly/cotton used mainly by the tire industry for tire belting until radial tires changed tire design. Then the VA pioneered synthetics by specing heavy spun/filament. Competitors began reducing pricing by using solid poly/cotton or 200 denier bags. Then the developers of polyester barrier fabrics began using fabric that did not test high enough for garment manufacturing for bags.

Today cotton is no longer used and poly/cotton is not widely used because cotton absorbs moisture, odors and germs, and because it stains. Now, 200/210 denier fabrics are the most commonly used fabrics, though polyester is generally used for hospitals bags instead of nylon. Many hospitals use 70 denier barrier fabrics. These breathe and repel liquids.

About two- thirds of hospitals do not use re-usable bags. Instead they use poly bags. Those are much cheaper, of course, but do not inhibit germs, and they clog up landfills. One would expect these to be outlawed, which is already happening in some areas. People are realizing now that germs in hospitals present a serious and often lethal challenge. It would not be surprising to see lawsuits against hospitals that do not use bags with flaps, since these are much safer than bags with cords.

Which bag you use depends upon your control and needs. No sense to buy an expensive bag, for example, if you will lose them before they wear out. HBD’s hospital bags come in one main size, 30×40, but also several others, such as 24×36, 36×40 and 40×40. They come in white or colors, and with several options.

Our team here at Beline will ask questions to help you determine which bag is best for you. Bags are a major business for us, so we have to do it better than other companies!

The current US Presidential election looks to be the wildest in a long while.

I have no interest in giving you my preference – your opinions are as good as mine. But I do want to point out some issues that our various pundits do not seem to be addressing.

 – There is a widespread feeling that globalism is not working for everyone.

In the aggregate,  globalism is good. It creates jobs and expands opportunities for millions. But not uniformly, or for everyone. By creating more competition from lower-wage countries, for example, it hurts US manufacturing and costs manufacturing jobs.

– Government has not been honest about the uneven effects of globalization.

Neither party has told the truth: that there are winners and losers in globalization. Neither party has told US workers that increased productivity is necessary for the US to keep up, and this demands greater education and skills. Neither party has told US citizens that being better off than your parents is not a guarantee.  It demands skills and hard work.

 – Elites in Washington, New York, and California have lost touch with working class Americans.

Educated members of economic and political elites have come to assume what is good for them is good for America. While their world has expanded, they have failed to notice it has shrunk for many less-well-off American families.

 – While our urban dwellers are used to multiculturalism, our rural citizens are not.

People who live in cities see all kinds of differences around them and take those differences as an interesting part of life. To many rural folks, those differences are strange and often threatening to the comfort of their way of life. Yet many urbanites seem oblivious or even condescending to their rural brethren.

 – Globalism has important social implications that are revolutionary in nature.

Globalism implies a free, easy movement across borders that suggest people are not American, British, German, etc., but are only in a particular place because they need to be. National differences are viewed as superficial or even quaint.

But many citizens of a particular country do not see it that way. To them, immigrants and multiculturalism are seen as fundamental threats with few benefits. Great to help others but what about us?

Any move beyond the nation-state, upon which our political system has long been based, is bound to be controversial and contentious.

– These differences cannot be swept under the rug.

Hopefully, this is the one thing about Campaign 2016 that has become obvious. We cannot move forward without a lot of conversation and a real attempt to understand each other.

This country was built on the idea that we are all in it together. Everyone needs to feel that the American dream is alive and well.

Richard Levy, HBD’s President, was actively involved in politics in a past life.

“There’s an app for that,” “big data,” “predictive analytics,” and “artificial intelligence.”  These are all phrases that have us at HBD thinking hard about the future of the industries we serve, and we are always working to help our customers evolve and adapt.

In the last year, HBD has had the privilege to partner with hospitals and industrial laundries that are using RFID technology to become more efficient, data-driven businesses. In working with them to implement RFID we have learned about the benefits they see in adapting the technology.

INVENTORY MANAGEMENT

Replacing manual counting, sorting and packaging with computerized inventory management has many benefits. RFID systems will confirm the exact number of linens in a bundle/bag, tell you how many of a given item are on hand, or where they are in the operations cycle. Having this information will save time, reduce errors, and make you a better service provider.

BETTER UNDERSTAND USAGE

RFID tags will make you a data driven business.  Knowing exactly how linens or uniforms move through your system will help you hone your operations. How many washes can a specific item take? How many uses per week? Are there variations in throughput rate? How often are repairs happening and how long do they take? Digging into this data will improve purchasing decisions, allow you to better understand your customers, and identify inefficiencies in your business.

REDUCE SHRINKAGE

Want to know where and when items are going missing? RFID adds accountability and has been shown to reduce shrinkage. If an item does go missing, you should know who is responsible. In turn, you can reduce the cost of replacement by billing the appropriate party/individual.
When customers face challenges or seek new solutions, our production team likes to joke, “There’s a bag for that.” While we are not the Apple app store, we are dedicated to solving unique problems for our customers.

Brexit waters are uncharted, so the first thought is that no one can possibly know the final outcome.

Some further thoughts:

• The effects on the US should not be major or sustained.
• UK itself will probably have a short recession, but not a big long-term dip.
• Europe will have to re-think its non-economic integration.
• Russia and China, while emboldened, will likely see few gains.
• Markets, while initially down, will likely recover within six months or so.
• London, as a financial center and as a repository for foreign money, may well face the biggest upcoming tests.

This last point, while not crucially important to anyone else, may be the most significant. Not because London’s role as a center of finance or money laundering is crucial to the world economy — it is not.  Rather, because the Brexit vote reflected similar patterns elsewhere that could have a continuing major impact.

These include:

• A rural-urban divide.
• A generational divide.
• Rebellion by working-class folks who feel government, financiers and globalization have failed them.
• Anti-immigration sentiment — or at least heightened debate over who and how many immigrants to let in.
• A threat to the direction public and private elites have been headed.

These issues are major.  Centrifugal forces are pulling Western countries apart.  Things that have been taken for granted, like expansion of individual autonomy, or multiculturalism versus the traditional concept of the melting pot, and free trade, will have to be faced squarely.

Indeed, the question of “national character,” or even of whether countries like the UK, Spain, Belgium and Italy should each be split into two or even three smaller countries, will need to be dealt with.  Scotland’s pro-EU vote is a leading indicator.

These are amazing days.  Unfortunately, many of the emerging actors will be demagogues or even Fascists, whose shrillness will make rational discussion of  these vital issues very difficult.

“May you live in interesting times” goes the old Chinese proverb.  We do.  Let’s just hope the Brexit vote doesn’t herald an era of “too-interesting times.”

Richard Levy, HBD’s President, travels to the UK several times annually.

A recent nightmare experience with an airline got us thinking about our approach to customer service. It’s not just airlines; many companies come up short on something we believe is extremely important.

There is nothing more frustrating than poor customer service (trying to speak to someone at a cable company) and nothing more satisfying than having your expectations exceeded (American Express is always impressive). Whether you are a Fortune 500 company or a small business, customer service is an extension of who you are.  It is a relationship between you and your customers, and the first impression on a potential new partner.

Customers are not just purchasing products, they are purchasing every interaction with your company.  Every point of communication produces trust, loyalty and strength. Whether communication is in person, by email, or on the phone, each customer wants to know that the person on the other line genuinely cares about their issues or needs.

At HBD, we understand what it takes to provide excellent customer service:

We Respect.  We respect our customers and know that their time is valuable.  We know their businesses depend on our ability to deliver. During business hours we will always be there to answer your calls, to provide updates, and to solve your problems.

We Listen. HBD is a solutions business. With more than 40 years of industry experience, we can apply our knowledge and expertise to the challenges you face. Our team listens carefully to the needs of our customers. Our customers are why we are here. It is our pleasure to help you find what you need.

We exceed expectations.  It is our goal to go above and beyond the call of duty.  We strive to develop products that best meet your needs and to find solutions when emergencies arise.  We will always do our best to exceed your expectations.

As our daily lives and travels provide us many reminders of how not to treat           customers, we are confident you will be impressed by the way HBD attends to your business.

Michelle Hewitt, Sales Manager & Customer Relations